What happens on a leak call
From the first call to the 24/7 leak line through dispatch, finding the source, your approval, the repair and the photo closeout.
See it step by step: What happens on a leak call →Housekeeping, but for roofs
What happens on an ARMS preventive maintenance visit
A maintenance program is only as good as what happens on the roof. Here's what an ARMS crew does on a scheduled preventive maintenance visit, what you get afterward and how often visits happen on each tier.
At a glance
- Visits run on the calendar in your contract.
- Every roof section is inspected and documented.
- Drains, gutters and debris are cleared.
- Sealants and pitch pockets are kept up, with minor repairs where your tier includes them.
- A documented report after every visit.
This is how the work runs under our Preventive Maintenance Programs service. Want it on a schedule? Compare maintenance programs.
Ready when you are
Start with a baseline inspection. It's free with a maintenance program, and it becomes the first page of your roof record.
Request Free Baseline InspectionStep by step
What a maintenance visit includes, step by step
On the calendar
Visits happen on the schedule written into your program contract, not when someone finally notices a ceiling stain. We schedule routine inspections in the shoulder seasons, so crews are free when storms bring urgent calls.
Safe access and setup
Crews work under the ARMS written safety program, built to OSHA 1926 Subpart M (fall protection): roof-edge fall protection plans, ladder and access procedures, skylight protection, hot work permits for torch-applied repairs, heat illness prevention and weather stop-work criteria.
Inspect section by section
Starting from the roof plan made at your baseline inspection, the crew walks each section and checks the membrane and seams, flashings, penetrations and pitch pockets, curbs, drains, scuppers and gutters, edge metal, sheet metal and sealants. Anything that has changed since the last visit is noted and photographed.
Housekeeping
Drains and gutters are cleared and debris is removed, so water keeps moving off the roof instead of sitting on seams and flashings.
Upkeep and minor repairs
Sealants and pitch pockets are kept up. On Strong ARMS and Fully ARMed, minor repairs are made up to the program's included labor and material allowance. Anything bigger is quoted, with photos, before work starts, and repairs over a set dollar threshold need your written approval.
Diagnostics on Fully ARMed
Fully ARMed includes an annual infrared or EFVM moisture survey, so hidden wet insulation and membrane breaches are found before they show up inside. The results are mapped on the same roof plan.
The visit report
Every visit ends with a documented report: a roof plan, dated and geotagged photos, findings, work performed, a condition rating for each section and recommendations. Strong ARMS reports include a prioritized repair list, and Fully ARMed adds a 5-year capital budget report.
Annual program review
Once a year we meet with you to go over the year's reports, what was found and fixed, and the plan for the next year.
Visit calendar
How often we visit on each tier
Final tier inclusions are set out in your program contract. Pricing is quoted for your roofs.
| Included | Side ARMS | Strong ARMS | Fully ARMed |
|---|---|---|---|
| Scheduled visits | One annual inspection | Spring and fall inspections | Quarterly inspections |
| After storms | One post-storm inspection | Priority response | Guaranteed 4-hour emergency response |
| Housekeeping | Drain and debris clearing | Roof housekeeping | Roof housekeeping |
| Repairs | Quoted before work, at program rates | Minor repairs up to an included allowance | Higher repair allowance |
| Diagnostics | Available separately | Available separately | Annual IR or EFVM moisture survey |
| Report | Photo condition report | Condition report with prioritized repair list | Condition reports plus a 5-year capital budget report |
Compare programs and request pricing →
Documented maintenance and manufacturer warranties
Most commercial roofing manufacturer warranties require documented owner maintenance. An ARMS report after every visit, with dated and geotagged photos of what was inspected and what was done, gives you that record. We coordinate manufacturer warranty inspections and work with all roofing system manufacturers.
FAQ
Frequently asked questions
How often will you visit my roof?
It depends on your tier. Side ARMS includes one annual inspection and one post-storm inspection, Strong ARMS includes spring and fall inspections, and Fully ARMed includes quarterly inspections.
Do you fix things during the visit?
Housekeeping and sealant and pitch pocket upkeep happen on every visit. On Strong ARMS and Fully ARMed, minor repairs are made up to the included allowance. Larger repairs are quoted with photos first.
What if you find a bigger problem?
We document it with photos and quote it before any work starts. Repairs over a set dollar threshold need your written approval.
What's in the report after each visit?
A roof plan, dated and geotagged photos, findings, work performed, a condition rating for each section and recommendations. See what's in an ARMS report.
Does documented maintenance matter for my roof warranty?
Most commercial roofing manufacturer warranties require documented owner maintenance, so check your warranty's terms. ARMS reports give you a dated, photographed record of every visit, and we coordinate manufacturer warranty inspections and work with all roofing system manufacturers.
What happens if a storm hits between visits?
Call the 24/7 leak line. Side ARMS includes a post-storm inspection, every program customer gets priority dispatch, Strong ARMS includes priority response and Fully ARMed includes a guaranteed 4-hour emergency response.
More on how ARMS works
How an IR or EFVM moisture survey works
How we choose between infrared and EFVM, the conditions each method needs, what happens on the roof and what you get in the report.
See it step by step: How an IR or EFVM moisture survey works →What's in an ARMS report
The roof plan, photos, findings, ratings and recommendations every visit produces.
See a report breakdown →Where we provide this
ARMS is based in Martin, Georgia, and serves northeast Georgia, upstate South Carolina and western North Carolina.
Regions
Northeast Georgia county pages
Let's get a baseline on your roof.
Your baseline inspection and condition report are free with an ARMS maintenance program.