What a maintenance visit includes
What the crew checks, clears and repairs on a scheduled preventive maintenance visit, how often visits happen on each tier and what's in the report.
See it step by step: What a maintenance visit includes →A Call to ARMS, step by step
What happens when you call the ARMS leak line
Water coming through a commercial roof needs a plan, not guesswork. Here's how an ARMS leak call runs, from the first phone call to the documented repair, and what you can do to limit damage while a crew is on the way.
A CALL TO ARMS. Active roof leak? Our emergency leak line is answered 24/7.
Call (555) 555-0100At a glance
- A Call to ARMS, our emergency leak line, is answered 24/7.
- Two-person crews in stocked service trucks carry repair materials for every major roof system we service.
- Company-owned infrared and EFVM equipment when the source isn't obvious.
- Your written approval before any repair over a set dollar threshold.
- A photo closeout and a report on every repair.
This is how the work runs under our Leak Response & Repair service. Want it on a schedule? Compare maintenance programs.
Water coming in right now?
Don't wait on a web page. Call A Call to ARMS, the 24/7 leak line.
Call (555) 555-0100Step by step
What happens on a leak call, step by step
Call A Call to ARMS
Call (555) 555-0100 any time, day or night. Tell us the building address, where water is showing up, roughly when it started and how the roof is reached. If you're on an ARMS maintenance program, say so: program customers get priority dispatch, Strong ARMS includes priority response and Fully ARMed contracts include a guaranteed 4-hour emergency response.
Protect the space while you wait
Keep people away from wet floors and from any lights, outlets or equipment near the water. If it's safe to do so, move equipment, inventory, records and other sensitive items clear of the drip area, cover what can't be moved and catch the water in containers. Note where and when water appears; photos help the crew. Please don't send staff onto the roof during a storm. Finding the source is our job, and roof work needs fall protection. When our crew arrives, we can set up a leak diverter to catch and channel water away from the area.
A stocked crew is dispatched
A two-person service crew, a lead technician and a technician, comes out in a fully stocked service truck. Each truck carries repair materials for every major roof system we service, so most leaks can be fixed on the first visit.
Safe access first
Crews work under the ARMS written safety program, built to OSHA 1926 Subpart M (fall protection): roof-edge fall protection plans, ladder and access procedures, skylight protection, hot work permits for torch-applied repairs, heat illness prevention and weather stop-work criteria. If weather makes the roof unsafe, the stop-work criteria apply until it's safe to go up.
Find the real source
Water often travels along the deck or through the insulation before it shows up inside, so the drip isn't always under the hole. The crew checks the usual entry points: membrane and seams, flashings, penetrations, curbs, drains, edge metal and sheet metal. When the source isn't obvious, we can use company-owned infrared and EFVM equipment to trace it instead of guessing.
You approve anything big
Repairs over a set dollar threshold need your written approval before we proceed. For program customers, repairs above the program's included allowance are quoted, with photos, before any work starts.
Repair and photo closeout
The crew repairs the membrane, flashing, penetration, curb, drain, edge metal or sheet metal that let the water in. The lead technician self-checks the work and photographs it before the crew leaves.
A report and a leak log
You get a report with a roof plan, dated and geotagged photos, findings, work performed, a condition rating for each section and recommendations. The leak is logged against its roof section. If the same section leaks again, the record helps separate a maintenance issue from a failing system, and every callback gets a root-cause review.
Response by program
How response works on each program
The leak line is answered 24/7 for everyone. Maintenance program customers move to the front of the line.
| Customer | Leak response | Repair rates |
|---|---|---|
| No program | 24/7 leak line | Standard rates; after-hours and weekend calls billed at premium rates |
| Side ARMS | Priority dispatch on the 24/7 leak line | Discounted program rates |
| Strong ARMS | Priority response | Minor repairs up to an included allowance; discounted rates above it |
| Fully ARMed | Guaranteed 4-hour emergency response, written into the contract | Higher repair allowance; discounted rates above it |
FAQ
Frequently asked questions
Is the leak line really answered 24/7?
Yes. A Call to ARMS, our emergency leak line, is answered 24 hours a day, 7 days a week.
How soon will a crew get to my building?
That depends on your program. Fully ARMed contracts include a guaranteed 4-hour emergency response. Strong ARMS includes priority response, and every program customer gets priority dispatch. Without a program, call the leak line and we'll tell you what to expect.
Will the leak be fixed on the first visit?
Most leaks can be. Every truck carries repair materials for every major roof system we service. If the repair turns out to be bigger, or it's over the approval threshold, we document it with photos and get your approval first.
What if the same spot keeps leaking?
We log every leak by roof section and review callbacks for the root cause. If a section keeps leaking, an infrared or EFVM survey can find where water is really getting in.
Do you charge more at night or on weekends?
After-hours and weekend emergency calls are billed at premium rates. We'll explain the rate when you call, and program customers receive discounted repair rates.
Which roof systems do you repair?
We repair, service and maintain steep-slope and low-slope roofs, including TPO, PVC, EPDM, modified bitumen, built-up (BUR), metal and shingle systems. We also repair roofs damaged by spray-foam applications.
More on how ARMS works
How an IR or EFVM moisture survey works
How we choose between infrared and EFVM, the conditions each method needs, what happens on the roof and what you get in the report.
See it step by step: How an IR or EFVM moisture survey works →What's in an ARMS report
The roof plan, photos, findings, ratings and recommendations every visit produces.
See a report breakdown →Where we provide this
ARMS is based in Martin, Georgia, and serves northeast Georgia, upstate South Carolina and western North Carolina.
Regions
Northeast Georgia county pages
Let's get a baseline on your roof.
Your baseline inspection and condition report are free with an ARMS maintenance program.